At JeoFlix, we are committed to providing high-quality IPTV-OTT player solutions. Our refund policy is designed to ensure fairness and transparency for all our customers. Please read the following terms carefully before making a purchase.
1. Eligibility for Refund
30-Day Money-Back Guarantee: If you are not satisfied with our services, you can request a full refund within 30 days of your purchase date.
Refund Conditions: Refunds are only available for software-related issues or dissatisfaction with the service, not for content issues provided by third-party providers.
2. Refund Process
To initiate a refund, please contact our customer support team at support@jeoflix.com with the following details:
Your order number
The reason for your refund request
Any relevant screenshots or documentation to support your request
Once we receive your request, we'll review it and process your refund within 7 business days.
3. Non-Refundable Items
Customizations and White-Label Services: These are non-refundable once work has begun.
Content Issues: We are not responsible for third-party content issues such as unavailable streams or stream compatibility errors.
Audio & Video Codecs: Please review Jeoflix Player Policy regarding supported codecs before making a purchase to ensure compatibility.
4. Refund Method
Refunds will be issued to the original method of payment. Depending on your payment method, the refund may take a few additional business days to reflect in your account.
5. Late or Missing Refunds
If you haven’t received a refund after the specified period, please check your bank account or contact your payment provider to inquire about any processing delays.
6. Contact Us
For any questions or concerns regarding our refund policy or to initiate a refund, please reach out to us:
